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Get in touch with CoinPayments.

Dedicated channels for every kind of question — sales, onboarding, technical integration, account issues, and troubleshooting. Pick the path below that matches your request, and your inquiry reaches the right team with full context.

Create a TicketDocumentation

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Routed by purpose
Operational

Customer Support

Resolution of operational issues affecting accounts, transactions, payouts, and overall platform functionality.

AccountsTransactionsPayouts
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Developers

Integrations

Technical assistance for developers integrating the CoinPayments API, webhooks, SDKs, and merchant tools.

APIWebhooksSDKs
Contact team
New Merchants

Onboarding

New-merchant setup, verifying your legal entity, and requesting access for additional features.

KYCActivationSetup
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Commercial

Sales

Product inquiries, pricing, partnership discussions, and specialized business needs.

EvaluatingPricingPartnerships
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Self-Service

Fastest path
Create a Ticket
Submit a support ticket so it gets tracked and escalated to the right team.
Troubleshooting
Self-service guide for the most common issues — usually the fastest resolution.

Try the docs first?

Many questions are already answered in the API documentation and Knowledge Base.

API Documentation
Endpoints, authentication, and integration references.
Knowledge Base
Guides, tutorials, and platform fundamentals.